Oracle Service Cloud Full Time

Client Of Sampoorna

2-7yrs

50 days ago

Chennai

Primary Skills : Cloud.

Secondary Skills : Cloud.

No. of Positions : 10

Salary Range : 2-8 lac

Job Description
Oracle Service Cloud - J42608a
 

JOB DESCRIPTION
This role requires experience of successfully delivering CRM projects in large corporate environments and requires someone who understands how business works and how CRM solutions can support the business.

Roles & Responsibilities The role is customer-facing, and at the same time a cross-functional interaction to deliver the the project successfully, so ideally the candidate should have strong experience of the successful delivery of Oracle Service Cloud in functional/technical roles.

In this role your responsibilities will include:

Assist with pre-sales demo preparation of Oracle Service Cloud applications
Assist with solution definition, effort estimation and project planning
Provide expertise on Oracle Service Cloud product features, configuration and customisations
Design, configure, support testing and production migration and deployment of Oracle Service Cloud solutions
Support the application upgrades, enhancements and fixes of our clients instances as part of Managed Services
Learn and gain skills with new products and features as they emerge to facilitate and champion innovation via pre-configured industry solutions

Experience:

Must Have:

2 years to 7 years of experience in Oracle CX Practice, preferably Service Cloud

Good to Have:

2 years of experience in other Oracle CX Practices like Sales Cloud, Marketing Cloud and Social Cloud

Soft Skills:

Experience in working within a client facing environment
Exceptional presentation and communication skills
Should be an analytical thinker and ability to pay attention to details

Fundamentals:

Oracle Service Cloud application overview
Navigation (panes, ribbons, explorers, and help)

Initial Setup:

Navigation sets, profiles, permissions, and queues
Staff accounts, groups, and passwords
Customizable menus and values

Core Functionality:

Business rules (states, functions, variables, conditions, expressions, and actions)
Workspaces (displaying and editing records)
Workspace rules and triggers (dynamically adjust display, behavior, and values)
Custom objects, and relationships (packages and deployment)
Creating and monitoring answers and the knowledge base
Service level agreements (SLAs), response times, and holidays

Agent assistance:

Guided assistance (questions, answers, responses, and branching)
Agent scripts (pages, fields, controls, questions, branching, rules, and events)
Workflow processes and templates (user interface, automation, search, and decision elements)

Interactions:

Messages, templates, notifications, emails, and tracking
Surveys and results
Chats, routing, skills, and advanced routing
Mailboxes (outgoing and incoming), email addresses, and distribution lists

Technical Skills:

All of the above and strong coding skills in one of the areas such as .Net, PHP, Java . Having experience in the following will be preferred:

Add-ins (.Net for Classic/advanced Agent Console, Java script for BUI)
Custom Script and Custom Processes (Event Handlers)
Customer Portal Development
Experience integrating with REST APIs

Required Candidate profile

Candidate Experience Should Be : 2 To 7 Candidate Degree Should Be : BE-Other

Job Description
Oracle Service Cloud - J42608a
 

JOB DESCRIPTION
This role requires experience of successfully delivering CRM projects in large corporate environments and requires someone who understands how business works and how CRM solutions can support the business.

Roles & Responsibilities The role is customer-facing, and at the same time a cross-functional interaction to deliver the the project successfully, so ideally the candidate should have strong experience of the successful delivery of Oracle Service Cloud in functional/technical roles.

In this role your responsibilities will include:

Assist with pre-sales demo preparation of Oracle Service Cloud applications
Assist with solution definition, effort estimation and project planning
Provide expertise on Oracle Service Cloud product features, configuration and customisations
Design, configure, support testing and production migration and deployment of Oracle Service Cloud solutions
Support the application upgrades, enhancements and fixes of our clients instances as part of Managed Services
Learn and gain skills with new products and features as they emerge to facilitate and champion innovation via pre-configured industry solutions

Experience:

Must Have:

2 years to 7 years of experience in Oracle CX Practice, preferably Service Cloud

Good to Have:

2 years of experience in other Oracle CX Practices like Sales Cloud, Marketing Cloud and Social Cloud

Soft Skills:

Experience in working within a client facing environment
Exceptional presentation and communication skills
Should be an analytical thinker and ability to pay attention to details

Fundamentals:

Oracle Service Cloud application overview
Navigation (panes, ribbons, explorers, and help)

Initial Setup:

Navigation sets, profiles, permissions, and queues
Staff accounts, groups, and passwords
Customizable menus and values

Core Functionality:

Business rules (states, functions, variables, conditions, expressions, and actions)
Workspaces (displaying and editing records)
Workspace rules and triggers (dynamically adjust display, behavior, and values)
Custom objects, and relationships (packages and deployment)
Creating and monitoring answers and the knowledge base
Service level agreements (SLAs), response times, and holidays

Agent assistance:

Guided assistance (questions, answers, responses, and branching)
Agent scripts (pages, fields, controls, questions, branching, rules, and events)
Workflow processes and templates (user interface, automation, search, and decision elements)

Interactions:

Messages, templates, notifications, emails, and tracking
Surveys and results
Chats, routing, skills, and advanced routing
Mailboxes (outgoing and incoming), email addresses, and distribution lists

Technical Skills:

All of the above and strong coding skills in one of the areas such as .Net, PHP, Java . Having experience in the following will be preferred:

Add-ins (.Net for Classic/advanced Agent Console, Java script for BUI)
Custom Script and Custom Processes (Event Handlers)
Customer Portal Development
Experience integrating with REST APIs

Required Candidate profile

Candidate Experience Should Be : 2 To 7 Candidate Degree Should Be : BE-Other

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