Technical Pre Sales System Engineer Full Time

EXFO Electro-Optical Engineering India Pvt. Ltd.

5-10yrs

40 days ago

Mumbai

Primary Skills : Configuration, ip networking, Telecom OSS, Troubleshooting.

Secondary Skills : system engineering.

No. of Positions : 192

Salary Range : 6-12 lac

Job Description

Job summary

EXFO is seeking a seasoned System Engineer who has extensive technical experience supporting the sales efforts for high-value, IP-based, networking solutions at multiple levels within various fixed line and wireless telecommunications service providers. Highly developed organizational and people skills are a must as you will be establishing and maintaining long-term relationships with large, high profile accounts. This position requires a person who can display strong knowledge in a number of technologies, can operate under minimal supervision, is a self-motivated, fast learner, and is highly competent in communicating technology concepts with customers, partners, sales, and fellow employees.

 

What you'll do

  • Deliver product, services and consultative support to prospective and existing clients.
  • Own entire pre-sales technical cycle, including assisting sales manager in closing the sale.
  • Meet or exceed regional support, sales, and business development objectives in collaboration with the regional sales team.
  • In focus on NFV SDN/SD-WAN and/or complex customer asks, map customer problems and needs into solution mappings, new offerings and work closely with Engineering.
  • Use technical and business writing skills to respond to technical portions of new business proposals, e.g. RFP/RFI, especially on complex new solutions, tailored to new technologies.
  • Provide Pre-Sales product Proof of Concept (POC) oversight to ensure client is successful with products and understands product capabilities. This includes planning, staging, installing, and managing the POC process.
  • Develop and deliver product presentations at customers, conferences and other venues as required.
  • Provide network analysis and design at all levels, including NFV, SD WAN, 5G use cases.
  • Understand customer needs, relevant data, to be able to design the optimal solution to solve the addressed needs.
  • Own assigned accounts or strategic partners from an overall customer satisfaction perspective.
  • Help to drive the process governance across EMEA SA Pre-Sales teams.
  •  

What we're looking for

Technical skills

  • Distributed computing and design
  • Hands on implementation experience & ability to do basic configuration & troubleshooting on Database servers, IP routers etc.
  • Good understanding of OSS architecture, used tools and processes
  • Good understanding of Operator processes as well as ITIL and eTOM
  • Familiar with OSS/BSS domains, systems and typical Use Cases (e.g. Network Assurance, Configuration Management, CRM and Billing, Work Order Management, Order-to-Provisioning)
  • Experience in solution design of OSS solutions would be a plus
  • Knowledgeable in NFV, "Orchestrated" and SDN/SD-WAN network technology
  • Knows the industry discussion around "Zero Touch" and Telco in the Cloud
  • IP based Voice, Data, and Video Network design and architectures
  • Familiar with network monitoring and/or test tools
  • Familiarity with IP routing protocols including RIPv2, ISIS and BGP
  • Knowledge of softswitch network design and service delivery including VoIP
  • Strong Knowledge of database domains like Oracle RDMS, MySQL, Linux (eg. Redhat, SUSE ) , Big Data concepts & common Open source platforms
  • Strong knowledge of IP Networking , Switching & Routing Fundamentals, Understanding on WAN, LAN etc.
  • Ideally worked for a Communication Service Provider in Operations or OSS Engineering.
  • Working with Network Operator, or as Consultant on-site would be a plus
  • Working with data/voice products or OSS software company

 

Required skills & aptitudes

Strong presenter and communicator

Savvy project manager

Capable of cross-selling products and services

Understands and is sensitive to customer business requirements

Customer advocate

Self motivated with strong team attitude

Strong planning, organizational, and prioritization skills

Process oriented

Strong work ethic and integrity

Operates with a high degree of professionalism

Effective written and verbal communicator

Demonstrates strong judgment and analytical skill

Initiative and accountability

Adaptable to change/flexible

Innovative business and technical problem solver

Has worked in a remote/work at home office environment (a plus)

 

  •  

Must have

Education: University degree in Engineering, Computer Science or related technical studies, Certification on CCNP, CCIE, Linux, etc. will be preferred.

Pertinent experience:5+ years experience in the Telecommunications industry in Fixed Line & Wireless.

Language requirement: Fluent with English both written and spoken.

 

Job Description

Job summary

EXFO is seeking a seasoned System Engineer who has extensive technical experience supporting the sales efforts for high-value, IP-based, networking solutions at multiple levels within various fixed line and wireless telecommunications service providers. Highly developed organizational and people skills are a must as you will be establishing and maintaining long-term relationships with large, high profile accounts. This position requires a person who can display strong knowledge in a number of technologies, can operate under minimal supervision, is a self-motivated, fast learner, and is highly competent in communicating technology concepts with customers, partners, sales, and fellow employees.

 

What you'll do

  • Deliver product, services and consultative support to prospective and existing clients.
  • Own entire pre-sales technical cycle, including assisting sales manager in closing the sale.
  • Meet or exceed regional support, sales, and business development objectives in collaboration with the regional sales team.
  • In focus on NFV SDN/SD-WAN and/or complex customer asks, map customer problems and needs into solution mappings, new offerings and work closely with Engineering.
  • Use technical and business writing skills to respond to technical portions of new business proposals, e.g. RFP/RFI, especially on complex new solutions, tailored to new technologies.
  • Provide Pre-Sales product Proof of Concept (POC) oversight to ensure client is successful with products and understands product capabilities. This includes planning, staging, installing, and managing the POC process.
  • Develop and deliver product presentations at customers, conferences and other venues as required.
  • Provide network analysis and design at all levels, including NFV, SD WAN, 5G use cases.
  • Understand customer needs, relevant data, to be able to design the optimal solution to solve the addressed needs.
  • Own assigned accounts or strategic partners from an overall customer satisfaction perspective.
  • Help to drive the process governance across EMEA SA Pre-Sales teams.
  •  

What we're looking for

Technical skills

  • Distributed computing and design
  • Hands on implementation experience & ability to do basic configuration & troubleshooting on Database servers, IP routers etc.
  • Good understanding of OSS architecture, used tools and processes
  • Good understanding of Operator processes as well as ITIL and eTOM
  • Familiar with OSS/BSS domains, systems and typical Use Cases (e.g. Network Assurance, Configuration Management, CRM and Billing, Work Order Management, Order-to-Provisioning)
  • Experience in solution design of OSS solutions would be a plus
  • Knowledgeable in NFV, "Orchestrated" and SDN/SD-WAN network technology
  • Knows the industry discussion around "Zero Touch" and Telco in the Cloud
  • IP based Voice, Data, and Video Network design and architectures
  • Familiar with network monitoring and/or test tools
  • Familiarity with IP routing protocols including RIPv2, ISIS and BGP
  • Knowledge of softswitch network design and service delivery including VoIP
  • Strong Knowledge of database domains like Oracle RDMS, MySQL, Linux (eg. Redhat, SUSE ) , Big Data concepts & common Open source platforms
  • Strong knowledge of IP Networking , Switching & Routing Fundamentals, Understanding on WAN, LAN etc.
  • Ideally worked for a Communication Service Provider in Operations or OSS Engineering.
  • Working with Network Operator, or as Consultant on-site would be a plus
  • Working with data/voice products or OSS software company

 

Required skills & aptitudes

Strong presenter and communicator

Savvy project manager

Capable of cross-selling products and services

Understands and is sensitive to customer business requirements

Customer advocate

Self motivated with strong team attitude

Strong planning, organizational, and prioritization skills

Process oriented

Strong work ethic and integrity

Operates with a high degree of professionalism

Effective written and verbal communicator

Demonstrates strong judgment and analytical skill

Initiative and accountability

Adaptable to change/flexible

Innovative business and technical problem solver

Has worked in a remote/work at home office environment (a plus)

 

  •  

Must have

Education: University degree in Engineering, Computer Science or related technical studies, Certification on CCNP, CCIE, Linux, etc. will be preferred.

Pertinent experience:5+ years experience in the Telecommunications industry in Fixed Line & Wireless.

Language requirement: Fluent with English both written and spoken.

 

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